A Quick Bit of Customer Service re: Redshirts
Folks, I’m getting some feedback that some online stores are slapping digital rights management on Redshirts, which I am assuming is the fault of some apparatchik in the bowels of their organization not getting the memo. I’ve already alerted Tor about it; I assume once someone gets into the office there that it will be dealt with. In the meantime:
1. Tor Books (and my) intent is to sell the Redshirts eBook DRM-free.
2. If you have a Redshirts eBook that has DRM on it, it’s not something that we asked for or want.
3. If for some unfathomable reason your preferred vendor has put DRM on your copy of the Redshirts eBook, I’m just gonna leave this here for you.
4. Feel free to complain to the retailer in question about adding DRM, and point them to this entry as evidence that their DRM is going against my and Tor’s wishes for the eBook.
At the moment, it does appear Amazon is selling the eBook DRM-free; it’s nice that the largest online retailer in the world, at least, has clued in.
Sorry about the glitch. Please do remember that Redshirts is the very first book from Tor meant to be sold without DRM on it; there are bound to be kinks in the pipeline. We’ll get them worked out. Have patience and a little faith. Thanks.
The irony here is that when I talked at Tor’s presentation yesterday, I noted that one of the problems of DRM from a writer perspective is that we have to act as frontline customer service about it. This is exactly what I’m talking about. I won’t miss it.
Update, 7:30 am: A note from Patrick Nielsen Hayden at Tor telling me that this will be the first thing that’s addressed by Macmillan’s digital publishing folks today. He also says, and this is a direct quote, “This will be fixed and that we’ll make this right with everyone who’s been affected by it.” Told you we were on it!