Today’s Best Twitter Correspondence
Posted on December 29, 2014 Posted by John Scalzi 27 Comments
As annoyed as I was with the trackpad, I can appreciate a wry reply from the company’s Twitter folk.
Whatever
FURIOUSLY REASONABLE
WHATEVER
Taunting the tauntable since 1998
John Scalzi, proprietor – JS
Athena Scalzi, editor – AMS
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Reblogged this on galesmind and commented:
funny
The repair would have been more easily completed with a BIGGER hammer. I have made major repairs on expensive robotic end effectors with a 3# or 6# hammer. The bigger the better.
So . . . HAD you tried customer support?
So you went to the Thor school of electrical engineering and electronics repair?
Percussive maintenance. This afternoon I took a mallet to water valve with a sticking solenoid. It works again, for a while.
The Stars and Stripes label reminds me of Theodore Roosevelt. ‘Walk softly and carry a big hammer.’
Frankly:
No. At that point I knew there was only one outcome that would make me happy, and it involved a hammer.
Hell Yes, I’m a Hammerist
You’re generous of spirit; between clueless and wry I would have assumed a corporate response like that was clueless.
I’ve been contacting customer support all wrong all these years. I need to get with the program lol.
I think I can see what you did wrong there, you’re meant to use a tap(ping hammer) to activate it. :)
There have been so many times I’ve wanted to do that with some unruly tech, unfortunately it usually doesn’t belong to me so the option of percussive maintenance is rarely there.
Although I do keep a 16lb sledgehammer in the shed, and have used it on old hard drives (I take data security when disposing of drives fairly seriously)
Did you try hammering it off and on again?
I have an older Blackberry for work. When I “retire” it I plan on buying a larger hammer to seal the deal.
Sometimes percussive maintenance is the answer.
Amused by the Thor Odinson School of Electrical Engineering joke! :-D
Ahh yes. To paraphrase Ed Byrne: “Thor — shows you how many problems can be fixed by a man with a massive hammer”
Just in case someone from Logitech is reading…or anyone from their competitors…something to think about:
I know what I am paid per hour. (And it ain’t nothin’ like what Scalzi is paid per hour, averaged out.) If mucking about with – oh, sorry, “reaching out to” – your “customer support” takes more of my wage-time than your product cost me in the first place, and/or the cost of a competing product, then yeah, out comes the hammer. (Figuratively if not literally.)
Past the point of reasonable configuration, making your product work is not my job. It is yours, and you should have done it before putting it into a box and plonking it on the store shelf.
Quoting a tech columnist from years past, “I am tired of life on the bleeding edge, I want it to work! And if it doesn’t, I want it to go away and never return.”
For hitting of with hammer: $1.00
For knowing of where to be hitting: $999.00
DOD materials budget for hammer: $1628.47 (amortized)
Seriously, I had contacted Logitech support over a glitching mouse under warranty. I hoped to find some solution for my existing mouse. In under four days, I got a new better mouse.
You really should try it.
Apropos of the tweeterin….
When I saw the title of this post in my feed, I assumed it was going to be Mr. Scalzi malleting MRA types upset at his previous post. Turns out it was a malleting of an altogether different kind…
In our laboratory, this tool is known as the ‘universal adjuster’.
I’m thinking the Logitech Twitter guy wins. And why didn’t you call Captain Hammer?
Captain Hammer will certainly be your new name on the JoCo.
they likely would have told you to get a new driver. could also be the component. Mouse, etc… are pretty cheap calling tech support often isn’t worth the trouble.
now why you gotta go and hate on an innocent piece of tech like that? I make My living out of fixing “That which Canna be fixed.” Seriously, next time, ship it to me, I’ll fix it good, or send you a blend-tech blender so you can answer the age old question “Will It Blend?”
And if you REALLY need to I do have a hammer you can use next time, made it myself.
First it’s the ‘Mallet of Loving Correction’, now we have the ‘Hammer of Percussive Maintenance’. Coming up next, the ‘Sledge of Divine Interference’?