Today’s Best Twitter Correspondence

As annoyed as I was with the trackpad, I can appreciate a wry reply from the company’s Twitter folk.


By John Scalzi

I enjoy pie.

27 replies on “Today’s Best Twitter Correspondence”

I think I can see what you did wrong there, you’re meant to use a tap(ping hammer) to activate it. :)

There have been so many times I’ve wanted to do that with some unruly tech, unfortunately it usually doesn’t belong to me so the option of percussive maintenance is rarely there.
Although I do keep a 16lb sledgehammer in the shed, and have used it on old hard drives (I take data security when disposing of drives fairly seriously)

Just in case someone from Logitech is reading…or anyone from their competitors…something to think about:

I know what I am paid per hour. (And it ain’t nothin’ like what Scalzi is paid per hour, averaged out.) If mucking about with – oh, sorry, “reaching out to” – your “customer support” takes more of my wage-time than your product cost me in the first place, and/or the cost of a competing product, then yeah, out comes the hammer. (Figuratively if not literally.)

Past the point of reasonable configuration, making your product work is not my job. It is yours, and you should have done it before putting it into a box and plonking it on the store shelf.

Quoting a tech columnist from years past, “I am tired of life on the bleeding edge, I want it to work! And if it doesn’t, I want it to go away and never return.”

they likely would have told you to get a new driver. could also be the component. Mouse, etc… are pretty cheap calling tech support often isn’t worth the trouble.

now why you gotta go and hate on an innocent piece of tech like that? I make My living out of fixing “That which Canna be fixed.” Seriously, next time, ship it to me, I’ll fix it good, or send you a blend-tech blender so you can answer the age old question “Will It Blend?”

First it’s the ‘Mallet of Loving Correction’, now we have the ‘Hammer of Percussive Maintenance’. Coming up next, the ‘Sledge of Divine Interference’?

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